Digital Operations Road Map – An IBM-CMR CxO Forum

Posted on Posted in Archive Events, Physical

The digital eco-system has altered how people and businesses interact. There is unprecedented disruption, with new organizations emerging and challenging established players across industries.

We wouldn’t be surprised with this given the pace of digital transformation taking place. It’s therefore naturally a key concern for every organization today.

What should be done and how should it be done to avoid getting disrupted is therefore the key priority in every organization. It’s forcing every organization to understand and invest in Digital Transformation, whether to digitize operations, enhance customer experience, or integrate digital into the physical channels.

Every enterprise must do these three things well in order to lead the digital transformation.

  1. Treat Digital as a Strategic Imperative

Digital transformation is a continuous journey and not a single product or technology implementation. It’s important for every organization to understand that. It’s not for instance, about moving from traditional channels to e-commerce to sell your products online. Nor is it about creating compelling digital marketing campaigns to attract customers. These are nothing but, isolated, quick-fix efforts for short-term gains. There’s no central digital transformation strategy that they bind to.

  1. Build the Digital Roadmap

Digital transformation is inevitable and irrespective of where you are on the journey, it’s essential to build a roadmap with set milestones. Otherwise, it would always appear as a mammoth task.

Those industries who’re already ahead on their transformation journey, e.g. banks, retail, travel and logistics, etc. digital has already become their core. For such industries, the next step is to spread digital competency across their entire value chain by identifying the critical areas for their business, e.g. is it to transform customer experience, do factory automation, or improve decision making, etc.

There are also some industries who’re yet to take the baby steps toward digital transformation. For them, the biggest struggle is where to start, so the best bet for them would be to learn from what others have already done, identify the low hanging fruits to tap, while focusing on building a strategic roadmap.

  1. Understand the Key Requirements to go Digital

No business will be able to survive without re-inventing itself. They have to become ‘the disruptors’ to avoid become ‘the disrupted’.

A key requirement to disrupt is bring business agility, which unfortunately is not happening because most organizations today are struggling with their business models and questions on where to begin and how to do it.

There’s a dire need therefore to re-define business models, technology stacks, and business applications, to bring agility that can facilitate digital transformation. Modernization must happen for both, business and the underlying technology architecture.

Moreover, it must all happen in parallel.

Key Questions to Ask

  • Strategy & Operations:
    • What to do in Digital Transformation and how?
    • How will digital transformation affect the way we do business?
    • What is the role of Digital Transformation and what is the path to improve?
  • Solution Specific:
    • How to enhance & derive value by adding cognitive extensions & industry specific functionality to our applications?
    • How to derive insight across the value chain: Data Ingestion, Optimization & Decision Support?
    • How to become agile in technology through a mix of technology deployment options?
 
1830 Onsite Registration & Networking
1915 Welcome Keynote: The Next Wave of Digital Transformation - Anil Chopra, VP-Research and Consulting, CyberMedia Research
1940 Digital Transformation & Smarter Applications, IBM
No matter what task we perform today & tomorrow, we will have to infuse AI or Cognitive or Automation into our processes, shop floor and in customer experience. It is the path to Digital Maturity, driven by strategy & maturity assessment with technology as a serious enabler.
Find out what pioneering organizations have already done on digital transformation and how they have super charged their processes, shop floor & customer experience with cognitive extensions & industry specific functionalities.
Parag Risbud - Digital Strategy Consultant
2000 Data Science: Unlock Data & Insights, IBM
Transformation will impact every industry and eventually convert factories and processes to cognitive value chains.  This session covers such cases and the capacity we need to create to bring together the right data onto a versatile platform, visualize your data & distill useful information & patterns of insight.
Finally find out how to apply powerful analytics to drive actionable predictions. Devices & smart systems can tell us very little without a sound data driven digital transformation.
Bhaswar Goswami- Global Industry SME- Analytics
2020 Optimize Infrastructure for Digital Transformation
Get the best of your cognitive application & digital transformation with a smaller footprint, unbeatable levels of security and adapt to rewards of a Digital Business with a speed that is seamless and progress that is immediate either on a cloud platform or through on-premise solution.
Devandran P - Country Leader - Technical Sales 
2040 Panel Discussion: Changing the Status Quo to Become a Digital Business & a Leader
Digital Transformation is about rethinking what experiences to create and operating models that can leverage digital competencies for changing business models and competitive differentiation.
The challenge before us is our legacy, or the status quo.
While we have the aspiration to leverage and disrupt, what concrete steps should we take to achieve Digitally Maturity? How can we move from a state of 'Digital is just a talk' to 'Digital is our core'?
2110 Networking Dinner
1830 Onsite Registration & Networking
1915 Welcome Keynote: The Next Wave of Digital Transformation - Anil Chopra, VP-Research and Consulting, CyberMedia Research
1940 Digital Transformation & Smarter Applications, IBM
No matter what task we perform today & tomorrow, we will have to infuse AI or Cognitive or Automation into our processes, shop floor and in customer experience. It is the path to Digital Maturity, driven by strategy & maturity assessment with technology as a serious enabler.
Find out what pioneering organizations have already done on digital transformation and how they have super charged their processes, shop floor & customer experience with cognitive extensions & industry specific functionalities.
Ramit Gupta - Associate Partner - Digital Strategy
2000 Data Science: Unlock Data & Insights, IBM
Transformation will impact every industry and eventually convert factories and processes to cognitive value chains.  This session covers such cases and the capacity we need to create to bring together the right data onto a versatile platform, visualize your data & distill useful information & patterns of insight.
Finally find out how to apply powerful analytics to drive actionable predictions. Devices & smart systems can tell us very little without a sound data driven digital transformation.
Jayasankar Pillai - Associate Partner - Business Analytics and Strategy
2020 Optimize Infrastructure for Digital Transformation, IBM
Get the best of your cognitive application & digital transformation with a smaller footprint, unbeatable levels of security and adapt to rewards of a Digital Business with a speed that is seamless and progress that is immediate either on a cloud platform or through on-premise solution.
Suresh Jayanthi - Server Solutions Product Line Manager
2040 Panel Discussion: Changing the Status Quo to Become a Digital Business & a Leader
Digital Transformation is about rethinking what experiences to create and operating models that can leverage digital competencies for changing business models and competitive differentiation.
The challenge before us is our legacy, or the status quo.
While we have the aspiration to leverage and disrupt, what concrete steps should we take to achieve Digitally Maturity? How can we move from a state of 'Digital is just a talk' to 'Digital is our core'?
2110 Networking Dinner
1830 Onsite Registration & Networking
1915 Welcome Keynote: The Next Wave of Digital Transformation - Anil Chopra, VP-Research and Consulting, CyberMedia Research
1940 Digital Transformation & Smarter Applications, IBM
No matter what task we perform today & tomorrow, we will have to infuse AI or Cognitive or Automation into our processes, shop floor and in customer experience. It is the path to Digital Maturity, driven by strategy & maturity assessment with technology as a serious enabler.
Find out what pioneering organizations have already done on digital transformation and how they have super charged their processes, shop floor & customer experience with cognitive extensions & industry specific functionalities.
Ramit Gupta - Associate Partner - Digital Strategy
2000 Data Science: Unlock Data & Insights, IBM
Transformation will impact every industry and eventually convert factories and processes to cognitive value chains.  This session covers such cases and the capacity we need to create to bring together the right data onto a versatile platform, visualize your data & distill useful information & patterns of insight.
Finally find out how to apply powerful analytics to drive actionable predictions. Devices & smart systems can tell us very little without a sound data driven digital transformation.
Vineet Nayyar - Cluster Leader in Industrial Sector and Head Electronics
2020 Optimize Infrastructure for Digital Transformation
Get the best of your cognitive application & digital transformation with a smaller footprint, unbeatable levels of security and adapt to rewards of a Digital Business with a speed that is seamless and progress that is immediate either on a cloud platform or through on-premise solution.
Rohit Sood - Technical Architect - Cognitive and Cloud Systems
2040 Panel Discussion: Changing the Status Quo to Become a Digital Business & a Leader
Digital Transformation is about rethinking what experiences to create and operating models that can leverage digital competencies for changing business models and competitive differentiation.
The challenge before us is our legacy, or the status quo.
While we have the aspiration to leverage and disrupt, what concrete steps should we take to achieve Digitally Maturity? How can we move from a state of 'Digital is just a talk' to 'Digital is our core'?
2110 Networking Dinner

Event Partners

 
 

Anil Chopra

VP-Research and Consulting - CyberMedia Research

Anil works for CyberMedia and heads editorial operations for PCQuest, CIOL.com, and CyberMedia Labs.An engineer and MBA by training, Anil has over 19 years of experience in the media industry.Anil has a passion for technology and loves explaining it to a wide variety of audience across all popular content channels, be it print, online, digital, video, social media, or events. He regularly writes about the latest enterprise IT products, technologies and trends and their business relevance. He also has ample experience in benchmarking and testing a wide variety of IT products and services.

A seasoned speaker, Anil has delivered presentations at various prestigious CIO forums and moderated panel discussions on a wide range of topics relevant for IT decision makers across SMBs and large enterprises.Anil has a knack for spotting the latest technology trends and has conducting dozens of market surveys and studies on technology adoption, IT buying patterns and technology implementations across enterprises in India.


Dr. Jai Menon

Group Director, Technology, HT Media

Dr. Menon is a global technology leader with over 25 years of experience in enterprise and internet technologies across IT, telecom and media industries. Having completed his undergraduate studies in India, he spent 16 years in mature markets of the US and moved back to India over a decade back for innovating technology business models for large scale operations in emerging markets of Asia and Africa.

As Group Director (Technology), he is currently spearheading technology across HT Media group businesses - including news, digital content, radio and education - to help the strategic transformation of the group into digital ready formations.

Dr. Menon started his career at IBM’s Watson Labs (US) and rose to a Director in IBM’s Software Group, leading worldwide research-to-market business for internet rich media. He then served as CTO of AT&T (BellSouth, US) and rose to Corporate Officer and EVP managing growth businesses. He subsequently held leadership positions across Asia and Africa as Group CIO of Bharti Enterprises (across multiple industries including telecom, retail, infrastructure, software and financial services) and for Bharti Airtel as - Director (Global Innovation), Joint President (Enterprise Business), Director (Customer Service) and CTIO (Africa).

He has received several global recognitions, including Global CIO 50 (US), Forbes (US), GSMA (Spain), TechForum (US), Telecom Asia (Hong Kong), IDC (Singapore), Asia-Pacific CIO (US) and NASSCOM (India). He was conferred the IIT-Delhi Distinguished Alumnus Award (India) in 2010.

He has authored over sixty international research publications and filed over thirty US patents. He has also served on global advisory boards and boards, including the TM Forum, Center for CIO Leadership (New York), GSMA Executive Management Committee, IBM Corporation, Oracle Corporation and Teradata. He is a member of IEEE, ASME, ACM, Phi Kappa Phi as well as committees in India’s leading industry bodies, including NASSCOM and CII. Dr. Menon received his PhD and MS from Cornell University (US) and BTech (first rank) from IIT, Delhi (India). He has completed various executive management programs, including Harvard, Wharton and Sloan schools of business.