Global enterprise software major Ramco Systems today announced a landmark shift in its product strategy with the unveiling of Chia, its first-ever “Agentic AI” product. Designed to move beyond the limitations of traditional chatbots, Chia is a conversational AI agent platform engineered specifically for the complexities of the modern enterprise, promising to transform customer and employee experiences (CX and EX) from simple digital interactions into autonomous, end-to-end task execution.

The launch, held at a press event today, marks Ramco’s official foray into the burgeoning $14 billion conversational AI market—a sector currently growing at a 20-25% annual clip. Chia represents the first in a series of AI-native products slated for rollout in the coming quarters.

Abinav Raja, Managing Director, Ramco Systems, said, “Chia addresses a rapidly growing global market need for AI systems that are not just conversational, but truly agentic, capable of reasoning, acting, and delivering measurable outcomes. As our first AI-native product, Chia marks a significant milestone in Ramco’s transformation journey. It is the beginning of a broader roadmap, with many more AI-native innovations planned across our portfolio. 

This launch is aligned with our vision to transform our entire platform to be AI-native, embedding agentic intelligence into every product we build. We believe the future of enterprise software is agentic by design, autonomous, adaptive, and continuously evolving, and we are committed to leading that transformation.”

Sandesh Bilagi, President & COO, Ramco Systems, said, “Customers today expect accuracy, speed, and seamless support across every touchpoint. Chia rises to this challenge by enabling enterprises to automate complex customer interactions with confidence and control. As Chia enables teams to deploy production‑grade AI Agents in weeks, not months, organizations can modernize their support operations without lengthy implementation cycles, ultimately delivering faster and more consistent customer experiences.”

Born from Internal Necessity

The genesis of Chia was not in a laboratory, but in Ramco’s own operational hurdles. Addressing the media, Ramco leadership revealed that the product was born from an internal project aimed at solving complex customer and employee support bottlenecks within their own organization.

“We had large teams and complex products to handle support journeys,” a company spokesperson noted. “We asked ourselves: in the world of AI today, why do we need so many systems and complex manual processes to keep track of this? Why can’t AI do it? We saw immense value internally and realized this was a solution our customers were craving.”

Enterprise-Grade: Scaling Beyond the “Pilot Trap”

A central theme of the launch was the distinction between “consumer AI” and “enterprise-grade AI.” Ramco pointed out that while many companies are conducting AI pilots, few successfully move into production because standard tools often break when scaled to handle thousands of customers or complex data.

Chia is built to be production-ready from day one, offering:

• Scalability: Capable of handling massive volumes of documents and multimodal data (text, images, and more).
• Reliability: Engineered to achieve “near-zero” hallucination by operating within clearly defined boundaries and business goals.
• Security: Native enterprise-grade privacy and security protocols that prevent the data leaks common in smaller-scale AI implementations.

The End of the “Frustrating Chatbot”

Ramco’s leadership took a direct swipe at the traditional native chatbots found on most websites today, describing them as “frustrating experiences” that often break if a user makes a spelling error or fails to follow a rigid “press 1 for sales” logic.

Unlike these legacy systems, Chia utilizes advanced reasoning to understand context, regardless of spelling mistakes or language choice. Crucially, the AI agent can adapt mid-conversation. If a user changes the subject halfway through a workflow, the agent follows the new thread without breaking or forcing the user to restart from scratch.

Turning Cost Centers into Revenue Opportunities

Ramco is positioning Chia not just as a cost-cutting tool, but as a revenue driver. By providing instant resolutions—rather than escalating queries to a human waitlist—enterprises can significantly improve customer satisfaction (CSAT) and loyalty.

“Customers expect instant resolution today; they don’t want to wait for humans,” the spokesperson emphasized. “When you solve a problem in seconds, that customer is far more likely to return. We want enterprises to see this as a way to increase revenue, not just reduce headcount.”

The Technology: No-Code “Agent Foundry”

At the heart of the product is the No-Code Agent Foundry. This backend engine allows non-technical staff to build and deploy fully functional AI agents using simple natural language instructions.

Key Technical Highlights:

• Natural Language Workflows: Business rules can be written in plain English (e.g., “If a user asks for a refund, check if the purchase was made less than seven days ago”).
• Multi-Agent Orchestration: Instead of one large, prone-to-error “master AI,” Chia allows for 10 or even 100 specialized mini-agents. One might handle data fetching, while another handles policy validation, handing off to one another seamlessly.
• Observability: Every decision path the AI takes is logged. This 100% observability allows companies to debug and understand why an agent took a specific action, ensuring complete transparency.

Rapid Deployment: From Months to Weeks

Perhaps the most significant value proposition for the C-suite is Chia’s speed to market. While typical AI agent deployments can take months of engineering and documentation, Chia is designed to sit on top of existing infrastructure. It can consume existing policy documents and integrate with current APIs or MCP (Model Context Protocol) tools on the fly.

“We aren’t talking about replacing anything,” Ramco clarified. “Keep whatever you have. Chia sits on top, consumes your existing products and documents, and starts helping customers immediately.”

Industry Agnostic Applications

While the initial focus is on Customer and Employee Experience, Ramco noted that Chia’s architecture is industry-agnostic. From E-commerce (returns and refunds) and Healthcare (eligibility and scheduling) to Finance and Insurance (complex claims processing), the tool is designed to automate any series of complex steps that currently require human intervention.

Looking Ahead

The launch of Chia marks a new chapter for Ramco Systems as it pivots toward an AI-native future. With the conversational AI market poised for exponential growth, Ramco’s bet on “agentic” intelligence—AI that doesn’t just talk, but actually does the work—sets a high bar for enterprise software in 2026.