The European IT market is currently facing significant cost-cutting measures, and one area that has been particularly affected is the outsourcing of business process outsourcing (BPO) services, specifically within the cloud technology segment. Recent reports indicate that BPO services spending in the first quarter of 2023 witnessed a notable decline of 5%, and this downward trend is expected to persist.
While the overall reduction in IT spending stands at an average of 5%, the cloud tech services segment experiences a higher reduction rate of 10%. This encompasses both the expenses associated with outsourcing services and the costs incurred by IT companies in the EU through native hiring. Interestingly, the Software as a Service (SaaS) segment seems to be the exception, as it did not record significant losses during this period.
This decline in cloud services spending is not an isolated incident. In fact, it marks the second consecutive year of diminishing investment in cloud services, as stated by the president of the EMEA region. A closer look at the UK reveals a sharp decline of 36% in cloud BPO services spending when compared to the final quarter of the previous year. Similarly, Germany, Austria, and Switzerland have also scaled back their cloud BPO spending by 21%.
Large Deals Missing
Although there has been a reduction in spending, the number of contracts being established in the cloud BPO segment has not been substantially impacted. Rather, the decrease lies in the value of these contracts. ISG, an organization responsible for tracking contracts exceeding $5 million, anticipates that the sector’s revenue growth will reach an all-time low in the upcoming quarter of 2023, with the possibility of demand picking up towards the end of the year.
Organizations throughout the EU are now preparing to navigate the challenging market conditions brought about by the recession. In response, they are closely scrutinizing their expenditures to ensure that all segments have sufficient demand. It is evident that the ongoing macroeconomic environment has contributed to this situation, necessitating a thorough evaluation of spending practices.
To move forward in these circumstances, organizations are compelled to optimize costs and consolidate vendor deals. This strategy allows them to reduce their budgets while still maintaining a strong presence in the cloud BPO segment, ensuring they can weather the current economic challenges effectively.
Manager Research & Editor, Industry Media Solution Group – CyberMedia Research