Interestingly, Lava figures as the only long term player among Indian brands

Gurugram/New Delhi, 1 November 2019:  At a time when small towns and cities are coming into major focus for mobile brands, a new nationwide mobile phone ecosystem assessment, covering both feature phones and smartphones, reveals that there is increasing consolidation amongst five mobile brands, that rank high for various parameters amongst key stakeholders, including customers, retailers and distributors.

Assessing the study findings, Satya Mohanty, Head- User Research Practice at Cyber Media Research said, “If we were to look, beyond Tier-1 cities, more and more Indians are coming online and getting connected. They put a premium on intangible factors, such as trust and reliability from their mobile phones. Similarly, for retailers, its factors such as consumer pull to timely pay-outs, that matter the most. Mobile brands that consistently strive for enhancing stakeholder experience (SX) win big.”

Mobile phone brands, including the likes of Samsung, Xiaomi, Vivo, OPPO and one Indian brand, Lava have been ranked highly by key stakeholders, on various parameters, such as brand loyalty, advocacy, preferences, product features, pricing, distribution and promotion, among others, and with due consideration to past performance, and future road map of the brand.

“While it is a given that the Korean and Chinese brands rule the hyper competitive Indian mobile market, what is fascinating is how major Indian brands – MILK, an acronym coined by CMR, are no longer in the fray, with the strong exception of one dominant player, Lava. Across parameters, Lava has emerged as the only preferred Indian brand, rated highly by key stakeholder groups,” added Satya.