BFSI Conclave_Agenda




7:00 PM

Onsite Registration & Networking

7:15 PM

Welcome address
Anoop Chaturvedi, Regional Manager-Tech Consultant, HP

7:25 PM

India BFSI Sector: Market Trends, Opportunities and Challenges
Kunal Pande, Partner, KPMG

7:45 PM

Making it Personal in Banking
Maurie Barnes, Sr. Principal Business Consultant , Genesys

8:15 PM

Banking Solutions for Collaboration and Increased Customer Satisfaction
Bruce Eng – IPCC Practice Lead, HP-APJ
Kirankumar H B – IPCC Business Lead, HP-India

8:30 PM

Round Table Discussion, Q&A Session
Moderated by Apalak Ghosh, Principal Consultant, Emerging Technologies Research, CMR

9:00 PM

Vote of Thanks followed by Networking Cocktails & Dinner


*Among attendees, 2 Lucky Winners stand a chance to Free CCPAP assessment from HP – (Contact Centre Performance Assessment Program)